- Are out-of-stock Products restocked?
If a Product is out of stock, we will try to restock it as soon as possible.
- Will I receive the same Product that I see in the photo?
Yes, but there may be slight differences (e.g. colour) between the Product and the Product picture due to the environment in which the Product photo-shoot took place.
- How do I recover my forgotten password?
If you have forgotten your account password, simply go to https://www.sinsingcoffee.com/login/ and click “Forgot your password” option. Enter your username or email address and click “Reset”. A link will be sent to your email account and you can reset your password through the link given.
- How can I be sure that I’ve made my purchase correctly?
Once you have placed your order, you will receive an order receipt in your email that states the status of your order together with your purchase details. If you do not receive an email, contact our customer service.
- Can I track my order?
Yes. Your order status is constantly updated. To track your order, please go to “Order” section of your account, select the order which you like to know about the shipping status. Inside the order detail page, you will find the statement at the top which states that your order is shipped by which carrier provider together with the tracking number. Below the statement is a tracking button named “Track”, click on it and you will be navigated to a new window that display the shipping status of your Order.
- What should I do if I receive a faulty Product?
At Sin Sing Coffee, we make sure that all our Product are in good condition so, in the rare event of receiving a faulty Product, please refer to our Returns Guide here.