Phone No. : +606-337 3490 / 95 / 96

Returns

If in the rare event of receiving faulty Product, simply fill up our Replacement Form and send the Product back to us. Download our Replacement Form here. Please keep in mind that the Products must be returned 5 days from the date you received your parcel, or it will not be entertained.

  • How do I replace a Product?
    We only receive Return Products by post/courier.
    Kindly fill up our Replacement Form and mail back the Product to us via a traceable delivery method to the following address:

    Plot 3-31, JLN TTC 25,
    Kawasan Perindustrian Cheng,
    Fasa 3,75250 Melaka, Malaysia.

    Please note that all wish to replace Products must be in their original condition and you will be required to present the corresponding receipt.Kindly note that it is always necessary to have received the Product prior to requesting a replacement.

  • Do I have to pay anything to return my Products?
    No, you are not required to pay any fees if the products are faulty. Sin Sing Coffee will bear all the cost. However, this is only limited to return within Malaysia.
  • Where can I find my receipt?
    Please refer to the completed order e-mail you received when your order has been completed (meaning out of delivery). Please remember that the receipt is necessary for returning or exchanging Products.
  • How long do I have to return a Product?
    All returns must be made within 5 days of receiving your parcel, or it will not be entertained.
  • How will I receive my refund?
    We do not offer any refund. Instead you are entitled for replacement if there are damaged or defective to the products.
  • When will I receive my replacement?
    Once we received the return products, you will receive a confirmation email indicating that the return has been approved. You will receive your replacement products after 3 – 5 days once we received the return products.

Sin Sing Coffee Sdn. Bhd. (564739-U)

Headquarter :

Plot 3-31, Jalan TTC 25, Kawasan Perindustrian Cheng Fasa 3, 75250 Melaka, Malaysia.

Tel: +606 - 337 3490 / 95 / 96
Fax: +606 - 337 1872

Kuala Lumpur Branch:

No. 26, Jalan 2/2A, Taman Industri Selesa Jaya,Li Foong Industri Off Jalan Balakong, 43300 Sri Kembangan, Selangor.

Tel: +603 - 8961 9363
Fax: +603 - 8961 2363

Johor Bahru Branch :

No. 50, Satria 6, JB Perdana Perindustrian Park, 81200 Johor Bahru.

Tel: +607 - 511 1355
Fax: +607 - 511 1533

Sin Sing Cafe Sdn. Bhd. :

No 99, Jalan Hang Jebat,75200, Melaka.

GPS Coordinate: 2.1972285, 102.175881
Tel: +606 - 281 9833
+6017 - 226 9955