Phone No. : +606-337 3490 / 95 / 96

Terms and Condition

A. General Information

The moment you purchase SIN SING COFFEE SDN BHD Products online using this website, you are subjected to terms and conditions. By purchasing our Products from this website, you have to accept the following terms and conditions:

  • The following expressions are used to define certain references:
    • Sin Sing Coffee will be referred to as Our, We and Us
    • The individuals that purchase our products, which means our customers are referred to as You
    • All products being sold on this website is referred as Product or Products
  • It is your own responsibility to protect your own confidentiality of your username and password that you have been assigned with.
  • It is your own responsibility to use your registered account to all access of
  • It is your own responsibility to safeguard your registered account details at all times in order to prevent unauthorised usage. Sin Sing Coffee will not be liable to any form of damage or loss caused by you and any third party that gains unauthorised access to your account.
  • It is your own responsibility to provide accurate and complete information during account registration to our website and other circumstances. If you want to update or change the information that you have provided, you may login to your account via and amend the information that you have provided before. Be assured that all personal information that you provide is safely secured and protected by
  • Sin Sing coffee will not modify, change or update the information provided by you. However, we are compelled to do so under the law or any special circumstances.
  • All the information that is contained in this website constitutes an invitation to treat and not an offer to sell or supply any of our products or services. By placing an order via the website, you are offering to purchase the Product that you have selected based on the terms and conditions.
  • We reserve the right to refuse the registration and/or the selling and/or the purchase of any of our Products. We also reserve the right to terminate the registration of accounts and registered account. Any reason to deny access is our own discretion without prior notice as we deem fit.
  • The Products you purchase from this website is at your own risk. Products sold at this website are sold “as it is”. There is no warranty of any kind either expressed or implied. This includes any implied warranties or implied terms such as title, quality, merchantability and fitness for purpose. These are permissible by law.
  • Care has been taken to ensure that the Product illustrated, the pricing and information provided in this website are as accurate as possible. Products, photos and images used are only a representation of the actual product. Hence, variations may be applied from time to time. We do not warrant the accuracy or completeness of the pricing, materials and information provided in or any linked websites.
  • We reserve the right to amend, vary and change these terms and conditions at our own discretion without prior notice. Your continued use of this website and placing of orders will be constituted as your acceptance of any amendments, variations and changes to these terms and conditions.
  • It is your responsibility as a user to review and understand all the applicable terms and conditions set for your access to and the linked websites at all times.

B. Order and Price

  • We will use reasonable efforts to ensure that the price and other details of the Products on this website are correct. However, we reserve the right to change the price and details without prior notice. We will also not be responsible or liable for any inadvertent errors in the prices stated on the website. Furthermore, we reserve the right to decline orders based on these errors. The prices that are stated on the website are for purchasing via website only. The prices for the same Product may differ if purchased via other means. The prices stated in the website are also valid and effective for delivery within Malaysia only.
  • Not all packaging and sizes of the Products will correspond with the information and image provided in the website. We reserve the right to provide the best size available for the Product that corresponds with the pricing given.
  • will make every reasonable effort to fulfil each order made by you. However, we reserve the right to decline fulfilment of any orders with valid reasons. The list of reasons is as following:
    • Insufficient stock to deliver all the Products that you have ordered. This is because all Products are only supplied while stock last.
    • Any of the Product you have ordered is no longer available for purchase
    • We do not deliver to the address detailed
    • One or more products ordered has been listed at an incorrect price due to typographical and clerical error.
    • Any unforeseen circumstances or incident that may render any orders null or void.
    • Forced majeure event that delays or prohibits fulfilment of the order.
  • Once you have placed an order, the order receipt will be sent to your email. You will find several order details from the receipt. This includes the order identity, order date, order items with quantity and price, total price, billing information and shipping information. All orders placed through the website are subjected to our acceptance as we may or may not accept your order at our discretion.
  • This is applicable to all types of deliveries. Any purchase with RM50 and above, delivery charges will be waived.
Weight (Kilogram)Delivery Charges (RM)
0-36.50 (Inclusive of 15% Suel Charge + 15% Handling Charge)
3.01-10*13.00 (Inclusive of 15% Suel Charge + 15% Handling Charge)

Subsequent 1kg will add RM1 to delivery charges*

  1. The placement of your order will constitute your agreement to our Privacy Policy and Use of The Website Terms. You will also have authorised us to store, process, disclose and use the data collected from you for the purpose of processing your order. Delivering the Products is for the purpose as identified in the Privacy Policy.

C. Payment

  • Payment for Products ordered will be made through online banking, debit card and credit card only.
  • You will be directed to a third-party processing company’s website to process your payment. Your payment via the third-party website shall constitute your agreement to be bound by the requirement and terms and conditions of the credit card processing company and other external websites.
  • All payments are subjected to be approved by the financial institution. Hence, we are not liable in any way if the financial institution refuses to accept or honour your banking method for any reason.
  • We reserve the right to (i) refuse any method of payment at our own discretion without having to state the reason for the refusal; we can also (ii) change the terms of payment for the Products at any time.

D. Delivery and Refund

  • After the payment has been confirmed, we will deliver the Products to the address provided to us.
  • We deliver to almost all addresses in the Malaysia. However, we reserve the right to restrict deliveries to certain addresses and places including restrictions imposed by the third-party service provider.
  • Free shipping is for the minimum purchase of RM50 and above.
  • All Products delivered to the address indicated in your order shall be deemed successful delivery and completed orders. In the event that there is no representative to accept delivery, we may at our own discretion, re-deliver the Products and you will have to bear the cost for the re-delivery.
  • Delivery hours are during office hours. Certain deliveries that take place during the weekends are at the discretion of our verified third-party service provider. At times, the service provider will contact you directly for necessary arrangements for delivery.
  • All deliveries shall be acknowledged and signed off by you or a representative at the time of delivery. This is also stated on our copy of the Consignment Note.
  • Should you appoint a representative to receive the delivery, it is your responsibility to ensure the appropriate person is present to sign for the Products delivered.
  • If no one is present and a missed delivery happens, we will leave you a notification either by phone or email and schedule the re-delivery. We reserve the right to charge you a special re-delivery fee depending on your location.
  • We will not be responsible for any Products, which are lost in delivery or damaged during the transition or otherwise not received.
  • Although we will use reasonable endeavours to deliver the Products to you within 5 working days stated in your receipt of our Payment Confirmation, we do not guarantee that we will deliver within this time frame. Any dates quoted by us for the delivery of the Products are an approximate only and is not part of our contract with you. We will not be liable for any delay in the delivery of the Products.
  • In the event any of the Products delivered are damaged, defective or in an incorrect quantity, it will be your responsibility to inform us within 5 working days from the date when the Product is delivered. We will not entertain any requests for refunds after 5 working days of the delivery date.
  • As we are committed to customer satisfaction, any verified replacement will be processed once we received return products. We reserve the right to conduct a replacement of the same Product for the damaged or defective Products.
  • You are strongly advised to check the Products upon the collection of them immediately. In the event that any of the Products is damaged or if a wrong Product is delivered, you may request the replacement of the Product.
  • NO refunds, exchange, cancellation or amendments is applicable once payment is processed and completed online except for faulty Products.
  • The cut off time of online order will be at 2.00pm. Any order received after 2.00pm shall be considered as the order for the next day.

E. Privacy and Policy

  • Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By accessing, you have consented to the processing described therein and warrant that any information, materials and data provided by you are accurate.
  • Sin Sing Coffee will not be liable for any misuse of passwords or account hacks, unless this happens at our own fault.

F. Intellectual Property

  • All copyrights, trademarks and other intellectual property rights in all contents, materials, concepts and graphics supplied as part of this web shall remain at all times our property or the property of our suppliers or other third-party contents providers. You are strictly not permitted to use or reproduce any of these materials in any way without the relevant third-party proprietor(s)’ and/or our prior written approval.

G. Feedback

  • Any feedbacks with regards to your experience in ordering via this site should be sent to Sin Sing Coffee in Malaysia to the address/Tel and Email below:
  • Plot 3-31, JLN TTC 25,
    Kawasan Perindustrian Cheng,
    Fasa 3, 75250 Melaka, Malaysia.
  • Tel: +606-337 3495/96
  • Email: [email protected]/[email protected]

Sin Sing Coffee Sdn. Bhd. (564739-U)

Headquarter :

Plot 3-31, Jalan TTC 25, Kawasan Perindustrian Cheng Fasa 3, 75250 Melaka, Malaysia.

Tel:+606 - 337 3490 / 95 / 96
Fax:+606 - 337 1872

Kuala Lumpur Branch:

No. 26, Jalan 2/2A, Taman Industri Selesa Jaya,Li Foong Industri Off Jalan Balakong, 43300 Sri Kembangan, Selangor.

Tel:+603 - 8961 9363
Fax:+603 - 8961 2363

Johor Bahru Branch :

No. 50, Satria 6, JB Perdana Perindustrian Park, 81200 Johor Bahru.

Tel:+607 - 511 1355
Fax:+607 - 511 1533

Sin Sing Cafe Sdn. Bhd. :

No 99, Jalan Hang Jebat,75200, Melaka.

GPS Coordinate:2.1972285, 102.175881
Tel:+606 - 281 9833
+6017 - 226 9955